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Boarding process (WILMA)
WILMA is the nickname for United Shuttle's®
boarding process. It stands for Window, Middle, Aisle seating. WILMA calls for passengers to board according to the type of seat they hold. Those with window seats board first, followed by middle and finally aisle seats. This process allows you to find your seat without climbing over fellow passengers. Your zone will be listed on the boarding pass you receive at check-in.
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Zone
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Location on aircraft
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1
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United First
Economy window seats in back rows
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2
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Economy window seats in front rows
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3
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Economy middle seats in back rows
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4
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Economy middle seats in front rows
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5
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Economy aisle seats in back rows
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6
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Economy aisle seats in front rows
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To expedite your travel, we also use both aircraft doors during the boarding and deplaning process.
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Seat assignments
We assign seats in United EconomySM at the airport on the day of departure. You will receive an assigned seat at check-in. Advance seat assignments are offered to United FirstSM, Mileage Plus 1K®, and Premier Executive® members. In addition, customers connecting from international or domestic United First and United BusinessSM flights will receive advance seat assignments.
Reservations
Book your ticket on the Web to earn bonus miles, or call our toll-free reservations number: (800) SHUTTLE.
Mileage Plus®
United Shuttle is a full participant in United's Mileage Plus program. For every mile flown on United Shuttle, you'll earn one Mileage Plus mile.
Contact us
Email us with concerns, or use the information below to contact us.
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United Shuttle
Customer Relations—WHQPW
P.O. Box 66100
Chicago, IL 60666
(847) 700-6796
(847) 700-2214
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