Customer Travel Tips
All United customers should be aware of the following changes to airport screening procedures, effective today, Aug. 10. These procedures will remain in place as circumstances warrant.
NO LIQUIDS OR GELS OF ANY KIND CAN BE CARRIED ON THE AIRCRAFT.
Items that fall within this category include:
- All beverages of any type in any size container, including bottled water.
- Shampoo
- Suntan lotion
- Creams
- Toothpaste
- Hair gel
Other items of similar consistency Such items may be transported in checked baggage.
Exceptions include:
- Baby formula, breast milk or juice, only if a baby or small child is traveling
- Prescription medicine with a name that matches the passenger's ticket
- Insulin and essential other non-prescription medication.
Please note that all of these approved items must be presented for inspection at the security checkpoint. Customers traveling from the U.K. to the U.S. should expect even more extensive screening processes.
Any beverages purchased in the boarding area (beyond the security checkpoint) must be consumed before boarding, as they will not be permitted on board the aircraft. In light of these directives, passengers may experience delays at security checkpoints. Departing flights may also experience delays as a result. Please arrive three hours prior to scheduled departure time for domestic and international flights.
United would also like to advise our customers on steps they can take to ease their travel experience during this period.
- Pack lightly. Try to reduce clutter to facilitate easier screening.
- Please arrive three hours prior to scheduled departure time for domestic and international flights.
- Cooperate with security personnel at all checkpoints and gates.
- Be attentive and vigilant to any suspicious activity and report it to authorities.
- Never leave baggage or personal items unattended.
United will do everything practical to ensure we provide the most accurate flight status information at all times. However, situations change quickly and many factors affect our scheduled operations. Please visit united.com or call 1-800-UNITED-1 for flight status information. You may also take advantage of:
- United's Easy Update service, which automatically provides flight status notifications via e-mail, mobile phone or pager
- United$)C!/s free customer-paging service, which will automatically notify you of your flights' status via email or your text-enabled cellular phone or pager.
At the airport you may check monitors, which are located throughout the terminal.
About United
United Airlines (NASDAQ: UAUA) operates more than 3,700* flights a day on United, United Express and Ted to more than 210 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United is also a founding member of Star Alliance, which provides connections for our customers to 842 destinations in 152 countries worldwide. United's 57,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company's Web site at united.com.
